RETURNS AND EXCHANGES
Easy Returns and Exchanges (Domestic orders)
We want you to love your ROHINI MUSE purchase however, we understand if you need to request a return or exchange. Please review the guidelines below.
REQUEST WINDOW
All return and exchange requests must be made within 3 days of receiving your order. Incase of damaged or incorrect items please report within 48 Hours of delivery.
ELIGIBILITY
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Only Sarees/lehengas with unstitched blouse pieces are eligible for returns and exchanges. Since our blouses are made to order pieces, we currently do not accept returns or exchanges for orders that include stitched or customized items.
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Returns or exchanges cannot be requested simply due to a change of mind, personal preference or not liking the product.
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Damaged/incorrect products are eligible to be returned or exchanged with a mandatory unboxing video.
HOW TO REQUEST A RETURN/EXCHANGE
Please send us the following via our official email ID or WhatsApp number: (support@rohinimuse.com or +91 9558864603)
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Your Order ID
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Clear photographs including any tags
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A video of the product highlighting the issue.
Once your request is reviewed and approved, we will arrange a return pickup at no additional cost to you.
After the product is received and inspected:
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For an EXCHANGE, we will dispatch the approved replacement.
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For a RETURN, the value of the returned product will be REFUNDED to you or issued as a Rohini Muse store credit, which can be used towards a future purchase.
CONDITIONS FOR APPROVAL
To be eligible for a return or exchange, the item must be:
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Unworn, unused, unwashed and free from any perfume/fragrance and in its original condition
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Accompanied by all original tags and packaging
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Free from any alterations or stitching